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Defect #1351

Issue Template Drop-Down not Working

Jesse Becker約4年前に追加. 2年以上前に更新.

ステータス:
終了(Closed)
優先度:
通常(Normal)
担当者:
対象バージョン:
開始日:
2014/10/09
期日:
進捗率:

100%

予定工数:

説明

Our team was very excited to use this plugin, however, we are having difficulties getting it to work correctly in our instance.

Redmine instance information:
Environment:
Redmine version 2.4.1.stable
Ruby version 1.9.3-p194 (2012-04-20) [x86_64-linux]
Rails version 3.2.16
Environment production
Database adapter MySQL

We were able to successful install the 0.0.9 plugin.
We had to do a bundle install to get the yard gem.
We then did rake redmine:plugins:migrate RAILS_ENV=production which completed without errors.

I enabled permissions and modules on the project per: http://www.r-labs.org/projects/issue-template/wiki/About_en. I tried creating both a Global and project based issue template. However, they are not available when doing a new issue. The template is enabled. The other interesting item is that the Issue template drop-down is appearing above the Tracker which is different (see attached IssueTemplateFieldOrder.PNG) from all the screenshots and documentation.

Please let me know if there is additional information I can provide. I am also open to testing a modified plugin.

Thanks,

Jes

IssueTemplateFieldOrder.PNG (12.1 KB) IssueTemplateFieldOrder.PNG New Issue Screen Shot Jesse Becker, 2014/10/09 02:15
518

履歴

#1 Akiko Takano約4年前に更新

  • ステータス新規(New) から 担当(Assigned) に変更
  • 対象バージョンver0.0.9 にセット

Hi, Jesse.
Thank you so much for your tying my plugin, and reporting issue.

The other interesting item is that the Issue template drop-down is appearing above the Tracker which is different (see attached IssueTemplateFieldOrder.PNG) from all the screenshots and documentation.

Thanks your attached screenshot. It seems some other plugin or javascript are conflict.
If you don't mind, please tell me the plugin informations if you use any other. In addition to, if you use customized theme, please let me know. Also your browser information is required.

You can get plugins info from http://yur.redmine/admin/info .

And you can see my demo site, from https://redmine-akiko.ruby.iijgio.com/.

Above site is enabled to login as admin and allowed to confirm plugin settings.

(Please use this account: username: admin / password: sample-admin)

#2 Jesse Becker約4年前に更新

Akiko,
Below are the plugins we are currently running in our instance:
Redmine plugins:
once_assigned_ever_watcher 0.1.0
redmine_hours 0.1.0
redmine_issue_templates 0.0.9
redmine_login_audit 0.1.4
redmine_mention_plugin 0.2
redmine_my_page_queries 2.0.9

We are currently using a our own customized theme based on the A1 (http://redminecrm.com/pages/a1-theme) theme. I did switch back to the "Default" theme and the issue remained. It may be conflicting with another plugin as you suggested.

I will compare settings against the demo site to see if anything is off, but I believe they currently match what is on the Wiki.

Thanks,

Jes

#3 Akiko Takano約4年前に更新

Thanks for your additional information.

I did not use above plugins but I personally interested in some of them, so I'm going to install them and confirm the issue can be reproduced as possible as I can. Please wait for a while.

BTW, I'm sorry I just found the same issue report on my Bitbucket repository, at https://bitbucket.org/akiko_pusu/redmine_issue_templates/issue/63 .
Is this your bug report?

#4 Akiko Takano約4年前に更新

  • 対象バージョン を削除 (ver0.0.9)

#5 Jesse Becker約4年前に更新

Akiko,
The bitbucket one must be for someone else as we didn't attempt the install until yesterday. That one is time stamped from September.

Let me know if you are able to reproduce. Again, I am open to testing any mods on our end. Please also let me know if there is any additional information I can provide that may help.

Jes

#6 Akiko Takano約4年前に更新

Hi, Jesse. I'm sorry I could not reproduce your problem.
So, please tell me your browser name.

Jesse Becker は書きました:

Akiko,
The bitbucket one must be for someone else as we didn't attempt the install until yesterday. That one is time stamped from September.

Let me know if you are able to reproduce. Again, I am open to testing any mods on our end. Please also let me know if there is any additional information I can provide that may help.

Jes

#7 Jesse Becker約4年前に更新

Akiko,
Thanks for trying to troublehsoot. I tried testing in Google chrome 37.0.2062.124, Firefox 32.0.3, and Internet Explorer 11.0.12.

I actually had to uninstall the plugin for now as it was preventing some of the button controls from loading when switching from one tracker to another. For example, the calendar control would not appear. The only other unique situation with our setup is that we have customer trackers and custom fields.

For example, every tracker has the following customer fields:
Client drop-down menu for us to select our customer.
Billable (Drop down to mark if work is billable)
Billing Notes (Long text to provide billing instructions).
Quoted For (Text field to indicate original quoted work amount).
Materials (Text field to indicate any hardware/software/material cost).

I also have a custom "Change" tracker for logging change management requests. This tracker has the additional custom fields:
Change type (List of different change types: Standard, minor, major, emergency)
Nature of Change (List of the change nature: ie. New installation, upgrade, maintenance, etc)
Change Risk (List: Low, Moderate, High)
Planned Start Date (Date)
Planned Start Time (Text)
Planned End Date (Date)
Planned End Time (Text)
Implementation Started Date (Date)
Implementation Start Time (Text)
Implementation Completed Date (Date)
Implementation End Time (Text).

The custom fields and trackers are the only other unique items I can think of that would differ between our environments.

Jes

Planned Start Date (Date control_
Planned Start Time (Text

#8 Akiko Takanoほぼ3年前に更新

Hi, Jesse.
I'm so sorry that I could not support for you.
Are you still in the same problem?

If you still want to use my plugin, please let me know. I am going to give you as much support as I can.

Sincerely,

#9 Akiko Takano2年以上前に更新

  • 対象バージョンver0.1.2 にセット

#10 Akiko Takano2年以上前に更新

  • ステータス担当(Assigned) から 終了(Closed) に変更
  • 進捗率0 から 100 に変更

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